PMU BROWS SPECIALIST

This policy ensures fairness and transparency for both our clients and our business. By booking an appointment with us, you agree to the following terms and conditions.

1. Deposit Policy
- All new appointments must be secured with a £100 deposit.
- This deposit will be deducted from your final treatment price on the day of your appointment.
- All deposits are strictly non-refundable — no exceptions apply.
If you need to make changes to your appointment, please contact us at least 72 hours (3 days) in advance.
- Rescheduling more than 72 hours before your appointment will allow your deposit to be transferred to the new date.
- If you cancel or reschedule with less than 72 hours’ notice, or fail to attend your appointment, your
deposit will be forfeited, and a new deposit will be required to make another booking. No exceptions apply.

2. Rescheduling Policy
- You may reschedule your appointment a maximum of two (2) times without losing your deposit, provided each change is made at least 72 hours in advance.
- Any further changes, or rescheduling with less than 72 hours’ notice, will result in the deposit being forfeited. No exceptions apply.

3. Lateness & No-Show Policy
- Please arrive on time for your appointment.
- If you arrive more than 15 minutes late, we may be unable to proceed with your treatment due to scheduling constraints.
- Late arrivals or failure to attend (no-show) will result in cancellation of the appointment and loss of your deposit.
- In certain cases, the full treatment cost may be charged if the missed slot cannot be filled.
- No exceptions apply.

4. Sickness & Emergency Policy
- If you are unwell, please notify us as soon as possible so we can consider rescheduling your appointment.
- A medical certificate or proof of illness may be requested to transfer your deposit to a future appointment.
- Repeated cancellations due to sickness without evidence may still result in the loss of deposit.
- For contagious conditions (e.g., cold sores, flu, conjunctivitis, COVID-19), please do not attend your appointment — this helps protect our staff and other clients.
- If your appointment must be cancelled due to illness on the day, the deposit will be forfeited and a new booking with a new deposit will be required. No exceptions apply.
 

5. Treatment Room Policy

- No children under 18 are permitted in the treatment room under any circumstances, for safety and insurance reasons.
- Clients must attend their appointments alone. If you bring someone with you, they are welcome to wait in the designated waiting area. No exceptions apply.
 

6. Booking Policy
- All appointments must be made via our official booking system to ensure clients acknowledge and accept these Terms & Conditions.
- By booking, you confirm that you have read, understood, and agreed to this policy.
- No exceptions apply.
 

7. Right to Refuse Service & Contraindications
- A client displays disrespectful, abusive, or inappropriate behaviour, or
- The client fails to comply with this policy or our treatment guidelines, or
- The client arrives without following pre-treatment (pre-care) instructions, or
- Upon consultation or assessment, it is found that the client has a medical condition, treatment, or contraindication that makes it unsafe or unsuitable to proceed, or
- The client failed to disclose relevant medical information or recent procedures that may affect treatment safety or results.
If treatment cannot go ahead due to any of the above, the deposit will be forfeited, and a new deposit will be required to rebook once the client is eligible and safe to proceed. No exceptions apply.
 

8. Patch Test & Suitability Policy
- Certain treatments require a patch test prior to your appointment.
- It is the client’s responsibility to ensure that any required patch test is completed at least 48 hours before the treatment.
- Failure to attend for a patch test, or proceeding without one, may result in your appointment being cancelled and your deposit forfeited.
- The practitioner reserves the right to refuse treatment if the patch test results indicate sensitivity or contraindications. No exceptions apply.
 

9. Results & Aftercare Disclaimer
- Results from aesthetic treatments can vary between individuals and cannot be guaranteed.
- The practitioner will provide aftercare advice, and it is the client’s responsibility to follow all instructions carefully.
- The business accepts no liability for adverse outcomes arising from failure to follow aftercare instructions or non-disclosure of relevant medical information.
- No exceptions apply.
 

10. Price, Offers & Policy Changes
- All prices are subject to change without prior notice.
- Promotional offers are valid only during the specified period and cannot be combined with any other offer or discount.
- The business reserves the right to update or amend these policies at any time to comply with current regulations and best practices.
- The most recent version will always apply to new bookings.

- No exceptions apply.

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Thank you for your understanding and cooperation.
These policies are designed to protect both our clients’ wellbeing and the sustainability of our business.
No exceptions apply.